The Six Forces Reshaping Every Zendesk Call & Contact Center
Simplify to Accelerate Outcomes
Realizing Zendesk ROI and customer experience outcomes shouldn't require connector chaos, consultants, and extensive IT involvement. The most successful implementations focus on simplification.
Platforms not Projects
Traditional integration approaches treat each connection as a separate project requiring custom development, extensive services, and ongoing maintenance. OpenMethods functions as a platform rather than an integration project.
Create Context with Intelligence
OpenMethods’ intelligent integrations provide context for every interaction within Zendesk. Agents engage more effectively when they have complete customer histories and relevant business context.
Secure with Certainty
Traditional connectors often compromise security and data governance, leading to data leakage. Enterprise-grade security demands that sensitive customer information remain within organizational boundaries.
Accelerated ROI
OpenMethods pays for itself within months while providing the workflow and data foundation for AI initiatives. The platform approach delivers multiple value streams simultaneously.
Create Context for AI
Integrated context from CRM, order management, marketing platforms, and third-party systems enable AI systems to build complete customer views in real time.
In 30 minutes, we’ll show you how to transform CX and agent productivity while reducing costs.